General Terms and Conditions
Version 1.0 / Last updated: 12 September 2023
1. General Provisions
These general terms and conditions (the “General Terms and Conditions”) constitute the contract terms and conditions between Ratin AB (”Ratin”) and its customers (the ”Customer(s)”) for any and all of the services Ratin provides the Customer. Additional terms and conditions and product descriptions for each Service are set forth in a specific service agreement (the “Service Agreement”). Together and individually, these documents, and where applicable together with agreements for supplemental services, constitute the “Agreement”. In the event of any conflict between the Service Agreements and these General Terms and Conditions, the Service Agreement shall have precedence over these General Terms and Conditions.
2. Definitions
As used in the Agreement, the following terms shall have the following meanings:
Control Panel: A web-based platform which Ratin provides to the Customer free of charge for administering certain Services.
Supplemental Services: Any other services which Ratin provides the Customer and which do not constitute a Service.
Service(s): Each and every service specified in the Service Agreement or in supplements to a Service Agreement.
3. Acceptance of Terms and Conditions/Access to the Control Panel
By registering to use the Control Panel and simultaneously accepting these General Terms and Conditions, the Customer also undertakes to comply with the terms and conditions. The person or persons who register the Customer for the Control Panel and/or for Services or Supplemental Services must be authorized to enter into binding agreements on behalf of the Customer. In the event the Customer claims that the Agreement with Ratin was entered into by an unauthorized person, Ratin reserves the right to immediately, and until further notice, close the Customer’s account and related Services and Supplemental Services.
4. Ratin's Undertakings
The Customer’s right to use the Control Panel does not mean that Ratin or the Customer have undertaken to enter into an agreement with each other regarding other services. The Customer and Ratin will enter into Service Agreements separately and any further obligations by Ratin are set forth in each Service Agreement. Until such time as the Customer has entered into a Service Agreement, Ratin may terminate the Agreement by closing the Customer’s account (see also section 15 below). When a Service Agreement is entered into, the term of agreement and notice provisions are governed by the Service Agreement.
5. The Customer's Undertakings
In order for Ratin to be able to provide the Control Panel and the Services and the Supplemental Services to the Customer, the Customer must:
provide correct information when the Customer registers on Ratin’ website;
register a debit card linked to the Customer, unless otherwise agreed;
notify Ratin in the event of any change in the contact person or the contact information for the contact person;
be responsible for control and authorization administration of all of the Customer’s users of the Control Panel;
ensure that up-to-date information for login and administration of the Control Panel is available at all times to the authorized representatives of the Customer;
comply with any rules, guidelines and instructions issued by Ratin;
be responsible for backup copies of its data, unless otherwise agreed.
6. Price and Payment
The prices for the Services are set forth in each Service Agreement which the parties may enter into. The payment period is monthly and the Customer may select the payment interval itself. Invoicing is made in advance with the invoice date two days after the Customer’s account has been registered. The invoice is due and payable after five days unless otherwise agreed. The invoice will be sent to the Customer’s designated email address and also made available on the Customer’s account on the Control Panel. The Customer is entitled to receive invoices by letter instead, upon payment of a fee. For Supplemental Services, the Customer shall make payment according to the price list applied by Ratin from time to time. Any changes that the customer makes to its own services that affect the price are listed separately as Additional Services. Where an agreement has been entered into regarding hourly remuneration, charges are invoiced at the agreed hourly rate. All compensation is stated excluding VAT and other applicable taxes and fees. In the event the Customer fails to make timely payment, Ratin shall be entitled to close the Service until full payment is made and shall be entitled to penalty interest as provided by law commencing on the due date stated in the invoice plus compensation for collection costs as provided by law and other costs associated with the delay. In the event the Customer wishes to lodge a complaint in respect of Ratin’ invoice, the Customer must do so within eight (8) days from the invoice date, failing which the Customer shall forfeit its right to contest the invoice.
In the event Ratin incurs additional work or costs as a consequence of circumstances attributable to the Customer, the Customer shall be obligated to compensate Ratin for such additional work and costs.
7. Supplemental Services
The Customer may elect to supplement the Service with various Supplemental Services offered by Ratin from time to time. At present, the following Supplemental Services are available (please note that Ratin’ range of services may vary during the term of agreement).
Email
Backup
Consultancy Services
Storage
Load Balancer
DDoS Mitigation
Extended SLA
Domain Names
DNS Service
Software and licenses from third parties
The Customer may add or delete Supplemental Services during the term of agreement via the Control Panel in accordance with the terms and conditions applicable to each Supplemental Service.
8. Right of Withdrawal for Consumers
According to the Act on Distance Contracts (2005:59), consumers have the right to cancel their purchase within 14 days from the date of entering into the contract for a service. By entering into the Contract, the Customer agrees that performance of the consumer service ordered commences immediately after the purchase and that there is no right of withdrawal once the service has been rendered. As there is no right of withdrawal, Ratin is entitled to charge the Customer for all the time the service is used pursuant to the Contract.
9. Personal Data
In accordance with the GDPR, Ratin will process the Customer personal data, such as company name, email address, name of contact person and, where applicable IP address, which are provided by the Customer at the time of registration on the Control Panel in order to perform the Agreement. The personal data may also be used for marketing and customer analyses as well as statistics. The Customer is entitled, once each year, free of charge, to be informed of the personal data which is registered regarding the Customer. In the event the personal data is incorrect, incomplete, or misleading, the Customer is entitled to require that the information be corrected or deleted without delay.
In the event the Customer processes personal data when using the Service, the Customer or the Customer’s customer shall be the controller of personal data while Ratin, and where applicable the Customer, are the processor(s) of personal data. Ratin undertakes only to process personal data in accordance with the Agreement and the Customer’s written instructions. Ratin’ processing of personal data on behalf of the Customer shall be governed by a personal data processor agreement between the parties.
Ratin may not process personal data in the Customer’s data after the termination of the Agreement for any purpose other than to delete or anonymize the Customer’s data.
10. Unauthorized Use
The Customer shall ensure that the Service is not used in an unauthorized manner by the Customer or any third party. Unauthorized use of the Service means that Ratin has cause to find that the following exists:
incursion of Ratin’ systems;
use in contravention of Swedish law;
dissemination of information which may reasonably be considered unlawful or which takes place for the purpose of committing unlawful acts or to encourage or make it possible for any third party to commit unlawful acts;
the spreading of viruses;
marketing via mass distribution to email addresses (spamming) unless the recipient has provided their prior consent;
negligent dissemination of collections or compilations of personal data;
other actions which give rise to material prejudice to Ratin, Ratin’ systems, or Ratin’ other customers such as risks, viruses, hacking or heavy system loads; or
use which affects other users’ services negatively.
The Customer shall immediately notify Ratin in the event the Customer discovers or suspects any unauthorized data incursion in the Customer’s or Ratin’ system.
Ratin shall be entitled, in whole or in part, to close the Control Panel and/or the Service(s) and subsequently notify the Customer where the Customer fails to perform its obligations under this section. In the event the Customer fails to take immediate corrective measures despite demand, Ratin shall also be entitled to terminate the Agreement with immediate effect. In the event of such termination, Ratin shall also be entitled to charge a fee for the remaining term of the Agreement.
The Customer shall hold Ratin harmless for any and all loss, including costs as a consequence of claims by third parties brought against Ratin due to the Customer’s breach of this section.
Following decisions by public authorities, Ratin shall be entitled to turn over the Customer’s equipment and/or data to the police, prosecutor, Debt Enforcement Authority, or other authorized public authority.
11. Limitation of Liability
Ratin shall only be liable to pay damages in case of negligence and such liability shall be limited to an amount corresponding to the total amount the Customer has paid over the past calendar year for the relevant Service and/or Supplemental Service. Ratin shall not be liable in any circumstances for lost profits or other indirect loss or consequential loss (including loss of production or income or damage to third-party property). The aforementioned liability shall also not cover the other party’s liability to pay damages towards any third party.
The Customer shall bear any and all risk for software on the server which is not software that has been licensed by Ratin as well as for any information which has been processed or stored on server. Ratin shall not be liable for loss of data with the exception of such loss of data which Ratin negligently caused in the performance of express contractual undertakings regarding backup copying according to the System Administration Agreement. The Customer shall ensure that it has the necessary protection against unauthorized data incursion of the Customer’s equipment and the Customer’s systems. Ratin shall not be liable for the Customer’s additional costs, loss or damage incurred by the Customer as a consequence of unauthorized incursion of the Customer’s systems. The Customer shall be solely liable for any and all loss as a consequence of unauthorized use of the Service according to section 10 above.
The limitation of liability according to this section shall not apply to personal injury.
To the extent possible, Ratin shall be entitled to settle any liability to pay damages by crediting future invoices.
In order not to forfeit its right to damages, a party must present a claim for damages to the other party within six (6) months from the occurrence of the loss.
12. Business-critical Principles
Ratin undertakes to apply the fundamental business ethics adopted by the Swedish and IT Telecom Industries.
13. Notices
Notice of termination appeals, complaints and other communications between the Customer and Ratin must be sent in the first instance through the Control Panel. The notice must be sent from the Customer’s page to the email address stated on Ratin’ website and from Ratin’ page to the Customer’s email address registered from time to time. Notice shall be deemed to have been received by the recipient at the time it is sent by the user.
14. Notice of Breach of Contract
A party shall give notice of the other party’s breach of contract without unreasonable delay. Notice must be given in writing. Separate provisions regarding notice of breach may be set forth in each Service Agreement.
15. Assignment
A party shall be entitled to assign this Agreement or sublicense the use of the Service to a third-party with the written consent of the other party. However, Ratin shall be entitled, without the consent of the Customer, to assign the right to receive payment under a Service Agreement and, in conjunction with a merger, restructuring of the Ratin’ group or transfer of the business, to assign its rights and obligations under the General Terms and Conditions and Services Agreements.
16. Terms of Agreement, Amendments and Supplements
The Customer may close its account through the Control Panel at any time. The Customer’s term of agreement and notice of termination period for each respective Service is governed by the Service Agreement. These general terms and conditions shall apply until further notice.
However, a party may terminate the Agreement with immediate effect in the event the other party:
commits a breach of this Agreement and fails to remedy such breach, where possible, within 14 days of the other party’s written demand therefore; or
is placed in bankruptcy, commences composition proceedings with its creditors, or otherwise becomes insolvent.
Notice of changes in the terms and conditions must be given not later than thirty (30) days in advance to the Customer’s email address registered from time to time and via the Control Panel. In the event a change as set forth above entails a material disadvantage to the Customer, the Customer shall be entitled to terminate the Agreement within the notice of termination period set forth in the Service Agreement. Notice of termination as a consequence of changed terms and conditions must be given in writing within one month from the date on which the Customer was notified of the change according to the preceding paragraph. In the event the Customer fails to terminate the Service Agreement within the aforementioned time, the Customer shall be deemed to have agreed to the change in the terms and conditions.
Changes are otherwise valid only where set forth in writing signed by both parties.
17. Severance
In the event any provision of the Agreement, or part thereof, is held to be invalid, such shall not entail that the Agreement is invalid in its entirety. Instead, to the extent the invalidity materially affects a party’s rights or obligations under the Agreement, a reasonable modification of the Agreement shall be made.
18. Entire Agreement
This Agreement constitutes the parties’ entire agreement in respect of all matters concerning the Agreement. Any particular matter not expressly governed by the Agreement shall be resolved in accordance with the principles on which the Agreement is based. Any and all written or oral undertakings and covenants preceding the Agreement are hereby replaced by this Agreement.
19. Governing Law and Dispute Resolution
This Agreement shall be governed by Swedish law with the exception of the choice of law rules. Any dispute arising as a consequence of the Agreement shall be conclusively resolved through arbitration proceedings according to the Arbitration Rules of the Arbitration Institute of the Stockholm Chamber of Commerce. The arbitral tribunal shall consist of three arbitrators. The arbitration proceedings shall take place in Gothenburg in the Swedish language. In the event the amount in dispute is less than ten (10) times the statutory price base amount according to the National Public Insurance Act (1962:381) at the time of the request for arbitration proceedings, the dispute shall be resolved by a court of general jurisdiction with the Gothenburg District Court as the court of first instance.
20. Force Majeure
In the event a party is prevented from performing its obligations under this Agreement as a consequence of measures taken by a public authority, acts of war, strikes, boycotts, blockades or other circumstances beyond a party’s control, the party shall be released from such obligation to the necessary extent. Labor conflicts based on a party’s breach of a collective bargaining agreement may not be relied upon as grounds for force majeure.
Ratin’ right to compensation shall be reduced in proportion to Ratin’ inability to perform its obligations as a consequence of force majeure.
The parties shall notify each other of any circumstances which may give rise to the application of this section.
21. Confidentiality
The parties agree not to disclose confidential information to any third party which they receive from the other party or which arises in conjunction with the parties’ contractual relationship. As used in this Agreement, “confidential information” means any and all information of a technical, commercial or other nature regardless of whether the information has been documented, with the exception of:
information which is in the public domain or which enters the public other than through a breach of this Agreement by the party;
information which a party can prove it already possessed before receipt from the other party;
information which a party has received, or will receive, from a third party without being bound by any confidentiality undertaking in relation to such party.
however, in cases referred to under subsection c) above, a party shall not be entitled to disclose to any d) however, in cases referred to under subsection c) above, a party shall not be entitled to disclose to any third party the fact that the same information was also received from the other party under this Agreement.
The parties undertake to ensure that their employees, consultants, and directors do not disclose confidential information to any third party. In this context, the party shall ensure that any employees who may be assumed to come in contact with information of a confidential nature are bound to hold such information confidential to the same extent as a party under this Agreement.
